S.I.S.P Broadband Private Limited offers diverse plans ranging from 1 Mbps to 110 Mbps. You can opt for a plan that suits your broadband usage. You can also contact us through our customer engagement channels (helpline, email, and social media) and our team will be happy to provide consultation for the right selection of plan.
The standard deployment turnaround time (TAT) is 2-14 working days, starting from the date of payment. This timeframe is established to account for the challenges our teams encounter during on-ground deployment. The process involves multiple phases, such as placing the distribution segment on your street if it’s not already available, followed by the pulling of the fiber to your premises. We want to assure you that our teams make every effort to deploy the link as quickly as possible. We sincerely appreciate your patience and cooperation throughout this process. If infrastructure already exists then connection can be deployed within 24-48 hours.
Our services are prepaid in nature. You are billed for the upcoming month on the 1st of each month. However, we are also offering postpaid services to our corporate customers.
A late payment surcharge will be applied for all bills that are not paid till the due date. In addition, your connection may be inactivated on account of continuous non-payment of dues within the stipulated time period. In this case, your services will only be resumed once you clear your dues.
Increasing the speed of your internet plan is just a phone call away. Please contact us during business hours and our support agent will help you out regarding upgrade or downgrade.
All S.I.S.P Broadband connections are subjected to Fair Usage Policy (FUP). The objective of FUP is to prevent network abuse and to ensure that the experience of the entire customer base is not compromised. The policy states that a S.I.S.P Broadband connection should be used for a single household with no further distribution of the services (intended for a commercial purpose) and should not reflect any erroneous upload or download behavior. FUP also instructs the customer to adhere to the policies applied by PTA such as the use of illegal VOIP/VC/VPNs. S.I.S.P Broadband Private Limited reserves the right to suspend/downgrade any connection that does not comply with the FUP. You can email at [email protected] for further details
All equipment issued or purchased from S.I.S.P Broadband Private Limited have a warranty period of 6 months. This warranty covers free replacement of equipment within this period only for defects in equipment and does not apply to instances where the equipment is defected due to misuse, abuse, negligence, improper power and operational conditions, repair or alteration, physically damaged for any reason, faults due to spilling of liquids and food items or where the equipment is used with equipment not approved by S.I.S.P Broadband – in which case the user will be liable to bear the complete replacement cost prevailing at the time of replacement. The warranty claim will be subject to the inspection of equipment by S.I.S.P Broadband team and decision of S.I.S.P Broadband team shall be final and conclusive.